![]() ![]() But occasionally, a problem covered by a TSB can turn into what automakers call a "service campaign," "service action," "customer service campaign," or "warranty extension." That means the automaker has agreed to cover the cost to repair a specific problem, sometimes in response to a class-action lawsuit or the risk of litigation but sometimes on its own. In most cases, customers will have to pay for these repairs, or they may be covered under a vehicle's existing warranty. Previously, car owners had to search online forums for TSBs, or even pay for them from third parties. Now that consumers can search TSBs, they can go to a dealership armed with more knowledge about the fix that needs to be performed and they can be confident that the technician knows how to solve the problem. "Despite the law being updated in 2012 to require communications from manufacturers to their dealers to be posted online, the government failed to do so-which is why we took DOT to court," CAS executive director Jason Levine said in a written statement. Now that NHTSA is following through, CAS has dropped the suit. The Center for Auto Safety, an advocacy group, filed a lawsuit against NHTSA in 2016 after it failed to make TSBs, service campaigns, and other manufacturer communications available on its website despite being required to do so by a federal law enacted in 2012. The effort to add TSB information to the NHTSA website has been in the works for a long time. "In the past, people too often would not get the repairs their car needed unless their dealer was extra-vigilant and informed them about it proactively." "It's now much easier for people to learn about issues with their cars that a dealer will fix for them," says William Wallace, manager of safety policy at Consumer Reports. The TSBs appear in the search results as manufacturer communications.) ![]() From there, select the "Vehicle" tab and search using the Year Make Model for your vehicle. (Note that the link goes to the NHTSA recalls page. These are problems that dealers know about but that automakers haven't routinely shared with the general public.Ī new National Highway Traffic Safety Administration database allows you to search your vehicle's make, model, and year to find technical service bulletins, or TSBs, that are created by the manufacturer and shared with dealers about how to repair recurring problems. I'm not happy that BMW wouldn't have flagged this as needing fixed when I had my car in for service earlier this year.After a yearslong legal battle, federal auto safety regulators are providing consumers free access to information about potential problems with their vehicles. I had my car in for service earlier this year to replace the fuel pump, and asked if there were any other TSB's associated with my car. so I can look into having other issues corrected before my warranty runs out. Now that I am half way through my warranty period, I'd like to see a list of all TSB's for my car. IMHO BMW should make that information available to owners at My BMW on I just had my right tail light malfunction, and just found out there is an open TSB for the tail lights. I don't want to pay for access to or at least I don't want to pay what they are charging for access. ![]() Is there any resource other than where I can get a list of Technical Service Bulletins for my car? Would be great if there was a website (free) where I can enter the model/year number or VIN number, and get a list of TSB's for my car. ![]()
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